1oklaro Privacy Policy

1. Introduction

1oklaro ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access and use the 1oklaro online casino platform at https://1oklaro.app (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, disclosure, storage, and protection of your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

By registering an account or using the 1oklaro Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately.

2. Information We Collect

When you interact with the 1oklaro Platform, we may collect the following categories of personal information:

2.1 Information You Provide Directly

• Identity Information: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID);
• Contact Information: Email address, Philippine mobile number, and residential address (including city, province, and postal code);
• Account Credentials: Username and encrypted password;
• Financial Information: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other participating banks), and transaction history;
• Source of Funds: Documentation provided for anti-money laundering (AML) compliance purposes;
• Communications: Messages sent to our customer support team via live chat, email, or other channels.

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers;
• Usage Data: Pages visited, games played, session duration, betting history, and navigation patterns within the Platform;
• Location Data: General geographic location derived from your IP address to verify jurisdictional eligibility;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies used to maintain your login session and improve Platform performance.

2.3 Information from Third Parties

• Identity verification data from Know Your Customer (KYC) service providers;
• Fraud detection and AML screening data from compliance partners;
• Payment processing data from GCash, PayMaya, and banking partners.

3. How We Use Your Information

1oklaro processes your personal data for the following lawful purposes:

4. Disclosure of Your Information

1oklaro does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, including payment processors (GCash, PayMaya, banks), KYC and identity verification providers, game software providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only as instructed by 1oklaro and to maintain appropriate security standards.

4.2 Legal and Regulatory Authorities

We may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by Philippine law, court order, or regulatory directive.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5. Cookies and Tracking Technologies

The 1oklaro Platform uses cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how you use the Platform to help us improve performance and identify technical issues.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Help us understand aggregate usage patterns to improve the Platform experience.

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Platform.

6. Data Retention

1oklaro retains your personal data for as long as your account remains active and for a period thereafter as required by law. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with AMLC and PAGCOR record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until consent is withdrawn plus one (1) year.

After the applicable retention period, your data will be securely deleted or anonymized.

7. Data Security

1oklaro implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• 24/7 security monitoring and intrusion detection systems.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the Data Privacy Act of 2012.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1oklaro:

• Right to be Informed: The right to know how your personal data is being collected and processed;
• Right to Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to correct inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention requirements;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 11 of this Policy. We will respond to your request within thirty (30) days.

9. Children's Privacy

The 1oklaro Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such data and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately.

10. International Data Transfers

Your personal data is primarily stored and processed within the Philippines. In cases where data is transferred to service providers located outside the Philippines (such as cloud infrastructure providers), 1oklaro ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the 1oklaro Platform
• Response Time: Within 30 business days for formal data subject requests

12. Changes to This Privacy Policy

1oklaro reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.